Account & Data Deletion

ACCOUNT & DATA DELETION Effective date: 15 October 2026 MotionServ and MotionServ Go are operated by Webleap Tech, Navi Mumbai, Maharashtra, India. Contact: support@motionserv.com. How to request deletion Submit the request form below using the email associated with your account and the organisation name. If your account uses only a phone number, enter a reachable email and include your registered phone in the details. You can also email contact@motionserv.com with the subject Account deletion. Do not send your password, OTP, payment credentials or unnecessary identity documents. Submitting a request does not immediately delete an account. We will verify the requester and their authority before taking action. Choose the correct scope Personal account: request removal of your login/profile and personal information that is no longer necessary. Technician/staff requests do not authorise erasing the organisation's customer, job, billing or other users' records. We coordinate with the organisation where it controls those records, while considering your legal rights. Organisation account: an authorised owner/admin may request closure and deletion of the workspace. Export needed records first and resolve pending offline work. We review recurring payment mandates and pending obligations before closure. Deletion and subscription cancellation do not create a refund entitlement. Cancelling automatic renewal does not automatically delete data, and uninstalling the app does neither. What is deleted or retained After verification, account access is disabled and sessions are revoked. Personal profile/contact information and associated data no longer required are deleted or anonymised as appropriate. Organisation-owned service history may retain necessary business facts, with personal identifiers removed or restricted where feasible. We may retain payment/tax records, security/audit records, dispute records and information required by law or to protect legal claims. We will explain relevant retention to you. Backup copies expire through their retention cycle rather than being immediately overwritten; retained data is restricted and must not be reintroduced as an active account without a lawful basis. Timing and confirmation We aim to acknowledge within seven working days and complete a verified request within 30 days. Identity checks, legal holds or complex organisation records may require additional time; we will explain the reason. We confirm the outcome and any necessary retention through the verified contact. The request form is available without logging in or reinstalling the app. If you cannot access your registered email, tell support so an alternative verification method can be assessed.

Account & data deletion

Request account deletion