CANCELLATION & REFUND POLICY
Effective date: 15 October 2026
Webleap Tech operates MotionServ and MotionServ Go. Contact: support@motionserv.com. Navi Mumbai, Maharashtra, India.
Evaluate before subscribing
We offer a one-time 15-day trial with the displayed usage capacities, currently five created service jobs and 25 customers. Use the trial to assess suitability before purchasing. Trial access is subject to limits and is not an unlimited free plan.
Non-refundable subscriptions
Monthly and yearly subscriptions are paid in advance and are non-refundable to the fullest extent permitted by applicable law. We do not offer discretionary refunds, money-back guarantees, unused-time refunds, prorated refunds or account credits for change of mind, non-use, early cancellation, accidental plan selection, unused capacity, staff changes, business closure or failure to cancel before renewal. Review the plan, billing frequency and tax-inclusive total before authorising payment.
Cancellation and renewal
Use Subscription & billing to cancel automatic renewal before the next charge. Confirm the displayed cancellation status; contact support if it is not confirmed. Cancellation stops future renewal after the provider processes it and does not reverse a completed or already-initiated charge. Existing paid access normally remains until the paid expiry date. Uninstalling the app, deleting a user, deleting an organisation or stopping use does not by itself constitute confirmation that a payment mandate has been cancelled. Organisation deletion requests include review of recurring mandates before closure. Cancellation does not entitle you to any refund or credit.
Plan changes and taxes
Downgrades and billing-frequency changes normally take effect at renewal. An eligible immediate upgrade may have a provider-calculated charge shown in the payment flow. Unused allocations are not redeemable for cash. All displayed subscription prices include applicable taxes; no separate tax is added at checkout.
Payment errors and mandatory rights
Report suspected duplicate, unauthorised or incorrectly collected charges promptly with the payment reference. We will investigate with the payment provider. This policy does not prevent correction of an erroneous charge or any refund, credit note, chargeback right or other remedy required by applicable law or a competent authority. These are legal/payment corrections, not a discretionary refund offer. Where a correction is required, timing depends on verification and the payment provider; we do not promise an instant reversal. Never send card details, OTPs or passwords to support.